Right of withdrawal for consumers
(Consumer is any natural person who concludes a legal transaction for purposes that cannot primarily be attributed to their commercial or independent professional activity.)

Instructions on withdrawal

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving reasons.

The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has or has taken possession of the goods, provided you have ordered one or more goods as part of a single order and this is or will be delivered uniformly;

– on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must contact us by email , address: pranan@pranan.co.uk by means of a clear statement about your decision to withdraw from this contract.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of withdrawal

If you withdraw from this contract, we will have to pay you all payments we have received from you, including delivery costs (except for additional costs resulting from you choosing a different type of delivery than that offered by us). have chosen the cheapest standard delivery), to be repaid immediately and at the latest within 14 days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

If your order was paid for by the payment provider PayPal, we will refund the exact amount you paid – any PayPal fees incurred will be at your expense.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier. We reserve the right to refuse a full refund if the original packaging is damaged and can no longer be used to resell the item.

You must return or hand over the goods to

PRANAN UK c/o Richard Millard
Atlantic Road 18 Flat 1
Weston-super-Mare BS23 2DQ
North Somerset, UK
immediately and in any case no later than 14 days from the day on which you inform us of your cancellation of this contract. The deadline is met if you send the goods before the deadline of 14 days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.